Unified multi-channel intake
Website forms, calls, chat, and campaign responses enter one shared intake flow.
Hospitality · Lead capture
Lead capture systems for hospitality.
Capture every serious inquiry in one organized pipeline. Built specifically for hotels, venues, and guest-focused businesses, where guests expect immediate answers across booking and service channels.
Built around your operation
- Map
- journey + handoffs
- Build
- tools + workflow
- Run
- launch + iteration
01/The opportunity
create a responsive guest journey from inquiry to return visit.
When a guest or planner asks about a stay, event, or group booking, intake records dates, party size, venue needs, and contact preferences before routing the opportunity to reservations or sales.
Forms, calls, social messages, and referrals often land in different places. Without one intake path, valuable context disappears and follow-up becomes inconsistent. For hotels, venues, and guest-focused businesses, guests expect immediate answers across booking and service channels. The system should fit that reality—not force the team into a generic funnel.
02/What we build01 02 03 04
Instant lead acknowledgment
Every new contact receives an immediate, channel-appropriate confirmation and next step.
Qualification questions
Questions capture the details your team needs before deciding who should respond.
Pipeline and source tracking
Source, status, owner, and conversation context stay attached throughout follow-up.
03/How it works01 02 03
Map
We map how hotels, venues, and guest-focused businesses currently receive, qualify, and follow up with customers.
Build
We configure the lead capture workflow, connect the necessary tools, and write the customer-facing experience.
Run
We launch, monitor, and improve the system with your team instead of leaving you with another tool to manage.
04/Designed outcomes
A system the team can actually rely on.
- Fewer lost inquiries
- Cleaner lead context
- Faster first response
05/Questions
Is this a software subscription?+
No. Pickaxe Pages is a done-for-you agency service. We design, implement, connect, and manage the system around your business.
How does this work for hospitality?+
We adapt intake, language, routing, and follow-up to the real customer journey. Typical scenarios include availability questions, event inquiries, post-visit review requests.
Will this replace our team?+
No. The system handles repetitive response and coordination while routing high-value, sensitive, or unusual conversations to the right person.
Can it work with our current tools?+
Usually, yes. We review your existing website, phone, calendar, CRM, inboxes, and reporting stack before recommending what stays, connects, or changes.